FAQS

Got Questions? We've Got Answers!

Welcome to our FAQ’s page where you will find answers to the most commonly asked questions.

  • What are your prices and what type of products do you offer?

    Under the Our Services page you will see a list of all of the products that we offer. When placing an order you will also see a list of the products, prices and turnaround times.

  • How do I log into your website?

    Go to https://meridian.spurams.com and enter your log in credentials to access our appraisal management system.

  • How do I place an order?

    Go to https://meridian.spurams.com, and log in to the system using your credentials to place your order. If you want to create an account, click on the “Request Username/Password” button.  Once you are in the system, click on “Create Order”. This will take you to the section where you can fill out the details and information on the property to be appraised, as well as enter your credit card information for payment.

  • What types of payment do you accept?

    We accept Visa, MasterCard and American Express. Please Note: All files must be paid by credit card before the order will be assigned

  • When does the credit card get charged?

    The credit card will be charged before the order is assigned to the appraiser. If the credit card declines we will notify you right away. We do require payment before we can begin the process

  • Can I recommend or request an appraiser to complete the assignment?

    No, Unfortunately, due to Appraiser Independence Requirements you cannot choose or recommend an appraiser.  However, we are always looking for new appraisers, so please feel free to have any appraisers you know apply for eligibility on our Appraiser Sign-up Form

  • I logged in, but can’t seem to find my order. What should I do now?

    On the first tab, My Orders, there is a drop down that defaults to Open Orders. Below that should be a list of all of your open orders. If the order has already been completed and you need to review it, click on the down arrow to select the Completed status. This will allow you to see all of your completed orders. You can also search for cancelled orders and deleted orders.

  • I ordered the wrong appraisal type. Can I change it if the order has not been completed yet?

    If the appraisal is not completed, we can usually change the appraisal type. You will want to contact our office immediately to check the status of your file. If the report is not complete and we can change the appraisal type, you will be charged or refunded the difference. If the report is complete or almost complete, you will need to order an upgrade or a different appraisal type.

  • I received a notification that my report was complete. How do I get my report?

    You will need to log into your account and the completed appraisal will be located in the upper right hand corner with your Compliance Certificate. The Invoice and any other additional documents related to the file will be located at the bottom of the page

  • Where do I get my invoice?

    When you log into your account you will find the invoice located at the lower left hand corner of the page.

  • How do I request a revision?

    You will need to log into your account at https://meridian.spurams.com and open up the order in need of revision, click on the revision button, and note what the problems are in the text box. This will be entered into the system and an email will be sent to us.

  • I need to have the property re-inspected because the appraisal was marked subject to, how do I do that?

    You will need to log into the website and place an order for a Final Inspection (1004D). Please make sure you have confirmed that everything called out in the original report has been completed before placing the order.

  • I had a conventional appraisal completed, but now we’re changing the loan to FHA. How do I get the appraisal changed?

    You will need to order an FHA upgrade. Before we can proceed with the FHA upgrade, or any FHA appraisal, we do have to have the case number because the effective date (inspection date) of the appraisal must be on or after the date the case number was pulled.

  • What do I do if I don’t agree with the value of the appraisal?

    You can place a rebuttal by completing our Appraisal Rebuttal Form.  Please include the information you feel is incorrect and any additional sales you would like reviewed.  This information will be reviewed in our office and if we feel it is relevant we will send it on to the appraisers. A rebuttal typically takes 48-72 hours

  • What if I cannot remember my Password for your website?

    Click on the link “Forgotten your password” on the Login screen.  If that still does not help, contact Meridian Real Estate Services Tech Support directly at 1-312-361-0056